Our focus remains on developing tools to help you efficiently manage your clients’ accounts so you can reduce the amount of time you spend doing manual tasks. Over the last few months, we’ve developed:
a digital pension rollover form to roll your clients’ pension into an APRA regulated fund or SMSF and,
a more user-friendly interface to make Macquarie Wrap Term Deposit maturity elections easier to use and navigate.
Read more about our other tools and enhancements we’re making to our platform and products below.
Michelle Weber
Head of Wrap Platform
A complete digital platform
We’re connecting you with technology that brings efficiency for you, your business and your clients.
- Enhancing your experience with more intuitive actions and information including:
- Making all actions available via the actions menu (previously accessible via the expanded accordion)
- Clearly identifying expandable rows so you can see additional information in an accordion
- Presenting new payee/biller indicators for new payees and billers added via the Add a new payee or biller flow within the Adviser Initiated Payment (AIP) wizard or payees and billers list
- Updating the filter format of the asset allocation tile on the account overview page.
- Greater transparency and data at your fingertips with the ability to click on a performance summary row to see the full list of transactions that make up the value instead of having to navigate to the transactions page to understand what influenced and contributed to your client's portfolio performance.
- Helping you better understand our product changes by adding new information for:
- Processing AIP payments, letting you know payments will be processed on the next banking day for payments authorised on weekends or national public holidays.
- Super and pension switch requests when creating a switch between super and pension request in Request Centre to assist you in determining which form to use for different switch scenarios.
- Bringing you a consistent experience across our platform by updating the ‘product issuer rebate’ to ‘managed fund fee rebate’. You’ll notice this change in Adviser Online soon.
- Your CMA and term deposit clients can digitally open an account and update their contact details online. Because of this we’ll no longer:
- accept applications made via print, sign and upload
- accept the 'Change of Contact Details' paper form from Monday 14 October. We removed this form from e/mBanking on Monday 23 September and will remove this from Adviser Tools on Monday 7 October. Clients without a mobile number on file can call us or send in a completed form before 14 October to update their mobile number.
- Efficiently switch your clients between a super or pension account using the digital super and pension switch form. The digital form is much more efficient than paper forms and provides a seamless experience with fewer input errors and shorter processing times. As a reminder, we now only accept paper switch requests for the following scenarios:
- switching from super to an existing pension account using the Pension Update form
- switching from pension to an existing super account using the Pension to Super Switch form
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- Easily identify your clients who don’t have Macquarie Authenticator by downloading our new list from the Adviser Online dashboard. It includes their mobile and email address so you can easily contact them to help them understand and register for Macquarie Authenticator.
- Helping you protect your clients against potential scams by validating payment instructions with your clients for any new or first-time payments. We recommend calling your clients via a trusted number to confirm the payment details.
- Updating our offer documents to include important disclosure changes, for example around Authenticator and adviser service fees on 1 October. Please refer to the communication recently sent to you for more information.
Access to a wide range of investment options
Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.
- We've added 11 managed funds, 10 separately managed accounts and 13 fund-like securities to our Macquarie Wrap IDPS and super investment menus. View our investment menu update to see what we’ve added.
Discover what's next with Macquarie
We’re becoming a fully digital platform that gives you security, investment choice and control.
- Making it easier for your clients to direct debit into their CMAs by expanding the scope of direct debits from related parties. From 25 September, your clients can direct debit from related party accounts into entities with Macquarie. As an example, clients can direct debit from an account in the name of John Smith into John's SMSF titled 'John and Mary Smith ATF The Smith Family Super Fund'.
