We’ve delivered some exciting features and enhancements to elevate your online experience and maximise efficiency.
Listening to your feedback, we enabled live chat transcripts so you can now download and save your conversations when your chat ends.
We also enhanced our cash management onboarding so you can open accounts even faster and we’re releasing our SMA Income elections within Adviser Online giving you greater flexibility and control.
Continue reading to learn more about these features, plus our other enhancements and platform updates.
Michelle Weber
Head of Wrap Platform
A complete digital platform
We’re connecting you with technology that allows you to achieve efficiency for you and your clients.
- Download a transcript of your live chat conversation in Adviser Online
You can now keep your conversation on screen when the live chat ends (either by you or by us) and save a copy of the entire conversation for future reference.
- Quick and easy adjustments of your clients’ SMA Income elections
We’re uplifting and migrating SMA Income elections into Adviser Online, so you can manage your clients' accounts more efficiently.
- A more efficient onboarding process for our Cash solutions
- In the CMA application we’ve simplified the collection and verification of our Trust beneficiaries – Unregulated trusts.
- In the Accelerator application short form, we’ve enhanced our data integrations so applicants’ account and contact details will pre-fill using saved data from our systems.
- In the CMA application we’ve simplified the collection and verification of our Trust beneficiaries – Unregulated trusts.
- Greater efficiency for asset transfers between all SMAs and Wrap accounts
We’ve simplified our asset transfer form and process, making the transfer of assets between your clients’ SMAs and Wrap accounts more efficient for you and your staff. - Quick and easy access to rates and insights within Adviser Online
You can now view Wrap Term Deposit rates and investment strategy articles directly from the Adviser Online dashboard.
Greater protection for you and your clients
You and your team have access to a stable and secure platform underpinned by the security and risk commitment of a global investment group.
- A more secure way to bulk-change the primary adviser on Macquarie accounts
We’ve introduced a form to be completed for bulk changes to the primary adviser on active Macquarie Wrap, Macquarie Bank Term Deposits and Macquarie Cash Management accounts. This form ensures we:- capture the correct information from your dealer group
- confirm your clients’ consent to the change
- reduce privacy risks
- reduce follow ups.
- Ensuring you and your clients use the most secure way to pay
Your clients can submit payments up to $100k online when using Macquarie Authenticator. Because of this capability, we'll no longer accept manual payment requests below $100k submitted via the Manual Withdrawal Form. You'll still be able to make payments up to $500k on your clients’ behalf via AIP. Read our Help Centre article ‘Transfer money or make a payment from your account’ to help your clients transfer money via Macquarie Online Banking or the Macquarie Mobile Banking app.
Industry advocacy and insights for you and your clients
Have confidence that you’re working with a global investment leader with one of the biggest platforms in the market, advocating for you and your clients
- Helping you prepare your clients for the change in Reduced Input Tax Credit (RITC) treatment on adviser service fees
In December 2023, the Australian Taxation Office (ATO) issued new guidance. This included their updated view that RITCs for adviser service fees should not be claimed by super funds and IDPS platforms.
To comply with their updated view by 1 July, adviser service fees from June 2024 will not receive the benefit of RITC. As a result of the ATO’s updated view, adviser service fees that are paid from clients’ accounts via our platform may increase by the RITC amount.
From July, this may also impact how GST applies to your fees. We recommend prior to July:
- reviewing your clients’ details, confirm whether GST applies to fees charged to your clients and let us know of any changes that we need to make;
- reviewing your Statements of Advice, Client Agreements and invoicing procedures to determine whether changes need to be made.
For more information, you can visit the ATO website, contact the ATO on 13 28 66, speak to your tax adviser or reach out to your relationship manager.
Access to a wide range of investment options
Our investment choices allow you to design a portfolio to meet each client’s investment objectives and adapt as their needs evolve.
- We've added 5 Managed Funds, 5 Separately Managed Accounts and 6 Fund-like securities to our Macquarie Wrap investment menus
Visit our Investment menu update to see what we’ve added to our Macquarie Wrap IDPS and Super menus.
Discover your future with Macquarie
We’re becoming a fully digital platform that gives you security, investment choice and control.
- Helping you and your clients transition to a completely digital banking experience
From November 2024, all payments into and out of a client’s Macquarie account will need to be made digitally. To help prepare you and your clients for this change, please visit our support page ‘Changes to cash and cheque services’ for access to key information and resources.
Did you know Adviser Tools is our one-stop-shop to finding and locating resources like forms, offer documents and brochures online? We review these resources on a regular basis, ensuring they are up-to-date and easy to use. We recommend accessing Adviser Tools, to ensure you’re downloading and using the latest version of our resources.
