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to Individuals and Businesses Provided by Macquarie Bank*
Selected services, Q3 2024
| Service availability % | N/A |
|---|---|
| Significant outages due to problems at Macquarie Bank | N/A |
| Significant outages due to problems at system-wide infrastructure or natural disasters | N/A |
NB: Macquarie Bank does not have the minimum number of ATMs to report on this category
| Service availability % | N/A |
|---|---|
| Significant outages due to problems at Macquarie Bank | N/A |
| Significant outages due to problems at system-wide infrastructure or natural disasters | N/A |
NB: Macquarie Bank does not have the minimum number of branches to report on this category
| Service availability % | 100% |
|---|---|
| Significant outages due to problems at Macquarie Bank | 0:00 (in hours:minutes) |
| Significant outages due to problems at system-wide infrastructure or natural disasters | 0:00 (in hours:minutes) |
| Service availability % | 100% |
|---|---|
| Significant outages due to problems at Macquarie Bank | 0:00 (in hours:minutes) |
| Significant outages due to problems at system-wide infrastructure or natural disasters | 0:00 (in hours:minutes) |
| Service availability % | 99.59% |
|---|---|
| Significant outages due to problems at Macquarie Bank | 9:02 (in hours:minutes) |
| Significant outages due to problems at system-wide infrastructure or natural disasters | 0:00 (in hours:minutes) |
| Service availability % | 99.84% |
|---|---|
| Significant outages due to problems at Macquarie Bank | 3:35 (in hours:minutes) |
| Significant outages due to problems at system-wide infrastructure or natural disasters | 0:00 (in hours:minutes) |
| Service availability % | 100% |
|---|---|
| Significant outages due to problems at Macquarie Bank | 0:00 (in hours:minutes) |
| Significant outages due to problems at system-wide infrastructure or natural disasters | 0:00 (in hours:minutes) |
| Service availability % | The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance). |
|---|---|
| Significant outage | Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected. |
| System-wide infrastructures | Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to Macquarie Bank’s operating or data centres. |
| Withdrawal/deposit cash at ATM | Ability to withdraw or deposit cash, and check account balance, at a Macquarie Bank-branded ATM. Excludes issues relating to the cardholder’s card. |
| Transact over-the-counter at a branch | Ability to withdraw or deposit cash, or initiate account transfers or make bill payments over-the-counter in a branch. Excludes the ability to draw and deposit cheques. Excludes Bank@Post outlets. |
| Make card payments (cardholders) | Ability to use a Macquarie Bank-branded debit, prepaid or credit card to make a payment either in-store, on a mobile device (e.g. through an app) or online. Outages exclude problems with the business’ payments acceptance device or payments provider, or a customer’s mobile device. |
| Accept card payments (businesses) | Ability of businesses using the payment services of Macquarie Bank to accept card payments, either at point-of-sale or online/in-app. Outages exclude problems with the cardholder’s bank or payment acceptance devices that are not provided by Macquarie Bank. |
| Access accounts using online banking (web browser or mobile device app) | Ability to log in, transfer between own accounts at Macquarie Bank, initiate payments and/or view accurate and up to date account information. Excludes the ability to process payments, which is covered in ‘make/receive account transfers - fast payments’ and ‘make/receive account transfers - the next business day’. |
| Make/receive account transfers - fast payments | Ability of Macquarie Bank to process fast bank account transfers. This includes account-to-account transfers (Pay Anyone) to a PayID, and other one-off or scheduled payments (for example, direct debits and payroll payments by businesses) made through NPP/Osko. Outages exclude the inability for customers to initiate transfers due to unavailability of web or app banking channels, or a branch. |
| Make/receive account transfers - next business day | Ability of Macquarie Bank to process bank account transfers, with funds becoming available to the recipient on the next business day or later. Includes account-toaccount transfers (Pay Anyone) and scheduled payments (for example, direct debits, and payroll payments by businesses) not made as fast payments through NPP/Osko, and BPAY payments. Outages exclude the inability to initiate payments due to unavailability of web or app banking channels, or a branch. |
| Quarter | Link |
|---|---|
| Q2 2024 | Download PDF |
| Q1 2024 | Download PDF |
| Q4 2023 | Download PDF |
| Q3 2023 | Download PDF |
| Q2 2023 | Download PDF |
| Q1 2023 | Download PDF |
| Q4 2022 | Download PDF |
| Q3 2022 | Download PDF |
| Q2 2022 | Download PDF |
| Q1 2022 | Download PDF |
| Q4 2021 | Download PDF |
| Q3 2021 | Download PDF |
*For detailed information on the compilation of the disclosure data, see the RBA website