I've heard about the transfer of Macquarie's car loans, what does this mean for customers?

In late-2025, some customers may be transferred to Allied Credit. We'll be in contact with impacted customers closer to the transfer. There will be no change for our customers until the transfer is complete.

Can I apply for a Macquarie car loan?

We're no longer accepting new car loan applications.

What does this mean for existing customers? 

Macquarie will continue to service all existing car loan and novated lease customers until their end of lease, or until their loans have been transferred to Allied Credit. Eligible customers can continue to view their loan details via their online portal. Existing novated lease customers should contact their salary packager.

Existing customers may be able get a payout figure by visiting our payout tool.

What does this mean for brokers and novated leasing introducers?

Following our business changes in April 2024, Maclease, Introducer Assistant Portal (IAP) and our car loan Introducer Support phone line are no longer available.

To get a payout figure, visit our payout tool.

For all general enquiries, clients can self-serve via their online platform. Further information can be found by visiting Accessing your car loan article.

What about refinancing a balloon or other residual financing? 

Customers wanting assistance with balloon refinancing and residual refinancing will need to do so with another lender. 

Start a chat

Existing customers can contact us at any time via chat in the Macquarie Mobile Banking app or Macquarie Online Banking. Our team will respond during business hours from Monday to Friday (excluding public holidays)

Experiencing financial difficulty?

Please get in touch as soon as possible so we can work together to find the right solution for you.

Resolve a complaint

Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.