Refunding a DEFT payment as a DEFT Biller

We can process refunds for most DEFT payments:

For your security, please ask an account signatory (or signatories if the account is two-to-sign) to send us an email (from the registered email address in your Macquarie profile) to business@macquarie.com, using the following template:

Email address: business@macquarie.com

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Email subject line: DEFT refund request

Name:

I request that my DEFT payment be refunded:

• DEFT receipt number (available in Macquarie Business Online)
• DEFT reference number
• Original payment date
• Original payment amount
• Refund Amount (if requesting a partial refund for card or direct debit payments)

Please note: Refunds can only be processed to the original bank account or card used to make the payment.