What's a bank guarantee?

A bank guarantee provides a vendor, landlord, supplier or third party with certainty that they’ll receive payment of the amount specified in the guarantee when called upon.

There are two types of bank guarantees that we issue:

  1. A standard bank guarantee which is generally secured by various assets such as property or goodwill.
  2. A Macquarie Express Guarantee (MEG) which is a bank guarantee that’s fully cash-backed.

Important: Please consider which type of bank guarantee you have when reading this page, as information may differ for each type.

Changes to the bank guarantee claim process

From May 2024, all claims under a bank guarantee will be paid electronically instead of by cheque.

In addition, all claims under a bank guarantee must be submitted via mail along with the original bank guarantee, and beneficiaries are required to provide additional evidence at the time of the claim for verification purposes. A beneficiary is the third party entitled to payment under the bank guarantee where a claim has been made.

Once the claim has been processed and we’ve verified the beneficiary’s identity and payment details, we’ll arrange payment to the beneficiary’s nominated bank account.

Apply for a new bank guarantee

To apply for a new bank guarantee, please complete our Request a call form so we can review your application and connect you with the right banking specialist.

If you are an existing client, please reach out to your Relationship Manager to discuss your banking needs.

Make a payment claim under a bank guarantee

A beneficiary of a bank guarantee can make a payment claim by following these steps:

  1. Download and print the Bank Guarantee Claim Form.
  2. Complete all relevant sections of the form and sign in accordance with the Beneficiary's entity type.
  3. Once signed, return the completed form along with the original bank guarantee and any additional supporting documents requested (see checklist below) via registered mail to:

Client Administration
Macquarie Bank Limited
GPO Box 2520
Sydney NSW 2000

Note:
 The beneficiary should keep a record of the registered post tracking number and the guarantee number to check the progress of the claim.

We’ll then check that the payment claim has all the required information and verify the Beneficiary’s identity and payment details. Once everything is in order, we’ll email the beneficiary to confirm our receipt of the complete claim, and make payment of the claim amount within 5 business days from the date of that email.

Document checklist for Bank Guarantee Claim Form

  • Completed and signed Bank Guarantee Claim Form
  • Original Bank Guarantee (if applicable)
  • Copy of a current photo ID for each respective signatory which includes each signatory’s signature
  • Proof of the Beneficiary’s ownership of the nominated bank account
  • Proof of Authority of each authorised signatory to sign the form on behalf of the Beneficiary (if applicable).

Proof of bank account ownership

Proof of the beneficiary’s ownership of the nominated bank account via a bank document (e.g. a bank statement) must be provided with the form.

This proof must meet all of the following requirements:

  • It must be issued on the beneficiary’s bank's letterhead
  • It must confirm the account name, BSB and account number that the beneficiary provided in the form
  • The account name must exactly match the complete name of the beneficiary as it appears on the original bank guarantee
  • It must be dated within the last 6 months of the form being signed.

Don’t have the original bank guarantee?

We generally require the original bank guarantee to be returned with a payment claim, but if it is lost then a beneficiary may still submit a payment claim (for a full, final, or partial payment) by completing and signing the Bank Guarantee Claim Form and selecting the relevant option in Section 2.

If a partial payment claim is requested, the form will also require the beneficiary to indicate:

  • if they have no further need for a bank guarantee (in which case, a new bank guarantee will not be issued for any remaining guaranteed amount); or
  • if they do need a new bank guarantee for the remaining guaranteed amount (in which case, we will reissue and mail to the beneficiary a new bank guarantee in the remaining guaranteed amount).

Amendments and changes

If a beneficiary wishes to amend a bank guarantee, they should contact the client who can make a request directly with the bank by following the steps outlined below.

Note: The client is the Macquarie customer who has requested the issuance of the bank guarantee.

Please note that we also require the original bank guarantee to be returned to us before we issue the new amended bank guarantee.

Amend a MEG

To amend a Macquarie Express Guarantee (MEG), the client must complete the following steps:

1.     Complete the Macquarie Express Guarantee Amendment Form.

2.     Once signed, return the completed form and the original Macquarie Express Guarantee to us via the instructions on the form.

Amend a bank guarantee

To amend a standard Bank Guarantee, the client must complete the following steps:

  1. Contact your Relationship Manager and inform them of the changes that are required to be made to the bank guarantee.
  2. Return the original bank guarantee to us via registered mail:

    Client Administration
    Macquarie Bank Limited
    GPO Box 2520
    Sydney NSW 2000

    Note:
    Please ensure that you keep a record of the registered mail tracking number.

Don’t have the original bank guarantee?

Where an original bank guarantee has been lost, destroyed, or otherwise cannot be returned to us and an amendment is required, the beneficiary needs to complete and return the Lost Bank Guarantee Form.

  1. Download and print the Lost Bank Guarantee Form.
  2. Complete all relevant sections of the form and sign in accordance with the Beneficiary’s entity type.
  3. Once signed, return the completed form and any additional supporting documents requested (see checklist below) via email to business@macquarie.com or via registered mail to:

    Client Administration
    Macquarie Bank Limited
    GPO Box 2520
    Sydney NSW 2000

The beneficiary will also need to contact the client who can request the change or amendment with the bank directly and notify them that the Lost Bank Guarantee form has been completed and sent.

Note: The client is the Macquarie customer who has requested the issuance of a bank guarantee.

Document checklist for the Lost Bank Guarantee Form

  • Completed and signed Lost Bank Guarantee Form
  • Copy of a current photo ID for each respective signatory which includes each signatory’s signature
  • Proof of Authority of each authorised signatory (if applicable)

Cancel a bank guarantee

Where a bank guarantee is no longer required, the original bank guarantee must be returned to us for cancellation via registered mail to:

Client Administration
Macquarie Bank Limited
GPO Box 2520
Sydney NSW 2000

Note: Please ensure that you keep a record of the registered mail tracking number.

If you hold a Macquarie Express Guarantee (MEG), the original bank guarantee must be accompanied by the Macquarie Express Guarantee Cancellation Form.

Don’t have the original bank guarantee?

Where an original bank guarantee has been lost, destroyed, or otherwise cannot be returned to us, the beneficiary needs to complete and return the Lost Bank Guarantee form.

The need for this form may arise where:

  • an unclaimed bank guarantee is no longer required;
  • the beneficiary requires a replacement bank guarantee to be issued; or
  • the beneficiary requires the bank guarantee to be changed or amended (in which case, the beneficiary should also contact the client to request the change or amendment directly with the Bank).

Steps:

  1. Download and print the Lost Bank Guarantee form.
  2. Complete all relevant sections of the form and sign in accordance with the Beneficiary’s entity type.
  3. Once signed, return the completed form and any additional supporting documents requested (see checklist below) via email to business@macquarie.com or via registered mail to:

    Client Administration
    Macquarie Bank Limited
    GPO Box 2520
    Sydney NSW 2000

  4. Provided that the form is accompanied by all required information, and upon our verification of the identity of the signatories of the form, we’ll cancel the bank guarantee and inform the client of the cancellation.
    Note: The client is the Macquarie customer who has requested the issuance of a bank guarantee.

Document checklist for the Lost Bank Guarantee form

  • Completed and signed Lost Bank Guarantee form
  • Copy of a photo ID for each signatory which includes each signatory’s signature
  • Proof of Authority of each authorised signatory (if applicable).

Can forms be submitted on behalf of beneficiaries?

Both the Bank Guarantee Claim form and the Lost Bank Guarantee form can be signed by an authorised signatory (e.g. an attorney appointed by the Beneficiary under a power of attorney).

Where this is the case, evidence to Macquarie’s satisfaction of the authorised signatory’s authority to sign the form on behalf of the beneficiary must be provided with the form.

Where the beneficiary is a company

Where the beneficiary is a company, and the form is not being signed by an authorised signatory, it must be signed by the following (as applicable):

  • if the company has only one director, that sole director/company secretary
  • two directors, or
  • a director and a company secretary.

Check the progress of a payment claim

Where a beneficiary has made a payment claim request, we will send them an email to confirm our receipt of that request and let them know if any additional information is required.

Note: The payment claim process may take longer if there is missing information or further verification is required.

If this happens, the beneficiary can contact our Business Banking team via email at business@macquarie.com and provide the relevant bank guarantee number (e.g., CL123456) for further information.

Once everything is in order, we’ll email the beneficiary again to confirm our receipt of their complete claim and make payment of the claim amount within 5 business days from the date of that email.

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