How can my customer switch between Basic and Offset Home Loans?

Your customer can organise to switch between Basic and Offset Home Loans via live chat in their Macquarie Online Banking and Macquarie Mobile Banking app.  

To support your customer through this process, read and share our Personal Help Centre article with them, which has additional information on our products and outlines:

What are the requirements for switching from a Basic Home Loan to an Offset Home Loan?

Please note, to switch from a Basic Home Loan to an Offset Home Loan:

  • all borrowers must be living in Australia and have a current Australian residential address, and
  • all borrower must be considered an Australian resident for tax purposes, and
  • borrowers must not be a company or trust, and
  • at least one borrower has opened a transaction account in Macquarie Online banking, using the same Macquarie IDs that their home loan is linked to.

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    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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