Remove your Macquarie ID

If you no longer use Macquarie Authenticator on your device, you need to remove your Macquarie ID from the Authenticator app to keep your account secure. To do that: 

  1. Login to the Macquarie Authenticator app
  2. Click the Menu option at the bottom right of the screen
  3. Click the three-dot icon on the Macquarie ID tile
  4. Click Deregister Macquarie ID
  5. Your account will be deleted. 

This will stop notifications from being sent to this device. You will also no longer be able to verify actions from this device.

Upgraded, lost or stolen devices

For your security, we register all your devices that have installed the Macquarie Authenticator app. You may wish to deactivate a device when you upgrade your mobile device or if you’ve lost your device or had it stolen.

To deactivate Macquarie Authenticator on a device in Adviser Online:

  1. Click the user profile icon from the right-hand side of the top menu
  2. Click My security
  3. Scroll down to Connected Devices
  4. Click Manage
  5. Find the device you wish to deactivate Macquarie Authenticator from and click Deactivate app
  6. We’ll send an actionable push notification to your registered device to verify yourself 
  7. Click Approve. 

If your Macquarie Authenticator app is completely unavailable (lost your phone?), for security reasons, please call us on 1800 808 508, Monday to Friday 9am to 5pm (Sydney time).

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

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Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

Apple Pay, the Apple logo & iPhone are trademarks of Apple Inc, registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android Pay, the Android Logo and Google Play are trademarks of Google Inc. MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated. BPAY is a registered trademark of BPAY Pty Ltd ABN 69 079 137 518.

Other than MBL, none of the Macquarie Group entities referred to are authorised deposit-taking institutions for the purposes of the Banking Act 1959 (Cth), unless noted otherwise. Their obligations do not represent deposits or other liabilities of MBL. Unless otherwise stated, MBL does not guarantee or otherwise provide assurance in respect of the obligations of that entity.

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