An alternative to push notifications

Instead of push notifications, you can use one-time 6-digit secure codes from the Macquarie Authenticator app. These codes update every 30 seconds and are available anytime, anywhere, without needing an active internet connection or mobile coverage. The use of codes is one of Macquarie’s secure verification methods.  

To view your code:

  1. Log in to your Macquarie Authenticator app
  2. Click on Codes
  3. View your code on the Codes screen.

You can use this code to log in and trust your browser and verify certain transactions or account changes from Adviser Online. Remember to take Macquarie Authenticator with you when travelling.

How to use a code

On the verification screen in Adviser Online

  1. Click Verify another way 
  2. Click on Code 
  3. Click on Continue
  4. Enter the code that’s available on your Macquarie Authenticator app 
  5. Click Submit.

What if a code doesn’t work?

Macquarie Authenticator requires the correct time and date to be set in order to function correctly. Make sure you’ve chosen Set automatically for your date and time in your device settings. 

If this continues to fail, you can attempt the following: 

  1. Click Verify another way on the verification screen  in Adviser Online
  2. Click a different verification method available to you.

If you’re still unable to proceed, please call us on 1800 808 508 (+61 7 3233 8136 if calling from overseas), Monday to Friday 9am to 5pm (Sydney time).

Chat to us on Adviser Online

Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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