Update client or trustee details

There are multiple ways to update your client's cash or Wrap account contact details:

• For standalone cash accounts, your client can change their contact details in Macquarie Online Banking or the Macquarie Mobile Banking App. If your clients are unable to do this, or, need to change their mobile number, the best way is to get in touch with us via live chat.
• For Wrap accounts, your client can change their contact details using the Change of Account Details form located in Adviser Tools. If your clients need to change their mobile number, the best way is to get in touch with us via live chat.

Update client name to married name

To update your client’s name due to marriage, please provide:

• a copy of the marriage certificate issued by the Births, Deaths and Marriage office
• a letter displaying the new and old signature for the client if there has been any change.

You can update a Tax File Number (TFN) for your client directly via Adviser Online. Please note you can’t update a TFN associated with a pension account. 

You can also use the below method to provide a TFN exemption for your client. 

1. Log in to Adviser Online 
2. From the global search bar, select Accounts from the drop-down 
3. Search for the account name or number 
4. Click Update next to TFN on the Account Details tab 
5. Update the Tax File Number or provide the TFN exemption. 
6. Confirm the change is correct and you have the client’s consent 
7. Click Submit 
8. Once you send your request, you’ll be shown a reference number and have the option to save or print the screen by pressing Print receipt. 

You can update an Australian Business Number (ABN) and/or an Australian Company Number (ACN) for your client directly via Adviser Online. 

1. Log in to Adviser Online
2. From the global search bar, select Clients from the drop-down menu
3. Search for your client’s name
4. Click the pen next to Company details under the Details section to the right of the screen
5. Update the ABN and/or the ACN
6. Confirm the change is correct and you have the client’s consent
7. Click Submit
8. Once you’ve sent your request, you’ll be shown a reference number and have the option to save or print the screen by selecting Print receipt.

To add a new corporate trustee to the trust, please provide:

1. a Deed of variation of trust signed by the existing and the new trustees or directors of the corporate trustee
2. a completed Individual FSC form with a tax declaration section for incoming directors
3. a current certified copy of ID (eg driver’s license or passport)
4. confirmation of the occupations of the incoming directors
5. a Third Party Authority form signed by the new Directors
6. a company FSC form with a tax declaration section
7. a confirmation of the business activity for the company
8. a copy of the certificate of business registration.

Please note:

• Documents must have been certified within the last 12 months at the time of acceptance by us;
• We require an original certified copy of the current ID to be posted to us if your client’s ID is from a country under a High Risk Jurisdiction.

When a minor reaches the age of 18, it isn’t mandatory to remove the trustee from the account or to change the account name. 
 
Instructions to amend the account must always come from the trustee/s. When a minor has reached the age of 18, there are three (3) options: 

1. No change. There is no change in the relationship upon the child turning 18 and the account remains as a trust account. The TFN continues to be that of the trustee OR,
2. The trustee may advise us that the trust is to be terminated and legal ownership of the account is to be transferred from the trustee to the former minor. In this case, the following documentation is required:
   • a signed letter by the current trustee/trustees
   • a Macquarie Third Party Authority form signed by the beneficial owner (formerly the minor)
   • proof of age, such as a copy of a birth certificate or driver's license; and
   • AML identification and CRS requirements for the new account holder (former minor) and any additional signatories
   • a new TFN for the account (if not provided, withholding tax will be charged).
3. The trustee leaves the account name as it is, with the trustee holding the account in trust for the former minor but gives them signing authority on the account. The following documentation is required:
   • a copy of the former minor's birth certificate, if not already held. Birth certificates were not originally requested on older accounts.
   • a Macquarie Third Party Authority form
   • AML identification and CRS requirements for the former minor.

Note: The TFN will remain as the trustee’s.

To change a trustee from individual to company, please provide:

1. a Deed of variation of trust signed by the existing and new trustees or directors of corporate trustee
2. a completed Individual FSC form with a tax declaration section for incoming directors
3. a current certified copy of ID (eg driver’s license or passport)
4. confirmation of the occupations of incoming directors
5. a Third Party Authority form signed by the new Directors
6. a Company FSC form with a tax declaration section
7. confirmation of the business activity for the company
8. a copy of the certificate of company registration.

For Macquarie Cash Management Accounts (CMA) these documents should be sent to transact@macquarie.com 
 
Please note:

• Documents must have been certified within the last 12 months at the time of acceptance by us;
• We require an original certified copy of the current ID to be posted to us if your client’s ID is from a country under a High Risk Jurisdiction.