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The Macquarie Customer Advocate’s role is to:
- listen to our customers and provide a customer-centric voice when making recommendations to improve customer experience
- minimise the risk of future problems by reviewing key customer themes
- work with Macquarie complaint teams to promote fair and reasonable customer outcomes
The Macquarie Customer Advocate is separate to Macquarie’s operating, risk and support groups including its internal dispute resolution teams.
The role of the Customer Advocate does not involve reviewing escalated individual complaints at the request of Macquarie customers.
If you have questions or comments that do not involve an individual complaint, you can contact Macquarie's Customer Advocate Office using the details below.
Contact us
If you have a complaint, please complete the Complaint form here. Macquarie's Client Care team will review and respond to you.
Post
Customer Advocate
Macquarie Bank Limited
GPO Box 4294
Sydney NSW 1164
Additional information
This information is a general description of the Macquarie Group only. Before acting on any information, you should consider the appropriateness of it having regard to your particular objectives, financial situation and needs and seek advice. No information set out above constitutes advice, an advertisement, an invitation, a confirmation, an offer or a solicitation, to buy or sell any security or other financial, credit or lending product or to engage in any investment activity, or an offer of any banking or financial service. Some products and/or services mentioned on this website may not be suitable for you and may not be available in all jurisdictions. All securities and financial products or instrument transactions involve risks. Past performance of any product described on this site is not a reliable indication of future performance.