Information issued for unlicensed entities making unsolicited contact with consumers
On 15 May 2024, ASIC announced it had published Information Sheet 282 Unsolicited contact leading to financial advice (INFO 282), which outlines how financial services laws are applied to unlicenced entities referring consumers to a third party for the provision of financial advice, and how those entities must comply with financial services laws.
The publication is also relevant to financial advisers and Australian financial services (AFS) licensees that receive consumer details through unsolicited contact.
INFO 282 sets out requirements:
- under the law and penalties for any contravention
- when making unsolicited contact
- when making digital contact.
ASIC stated that the information sheet was released as part of their broader work to minimise consumer harm caused by cold calling business models using high-pressure sales tactics and online click-bait advertisements to lure consumers into receiving potentially inappropriate superannuation switching advice.
National Anti-Scam Centre releases its first Investment Scam Fusion Cell Report
On 22 May 2024, ASIC announced the release of The National Anti-Scam Centre’s (NASC) first Investment Scam Fusion Cell Report, designed to identify and block investment scam campaigns and their enablers, and to identify barriers to better coordinate scam prevention and disruption.
The Fusion Cell, which was co-led by ACCC and ASIC, ran for six months to February 2024 and it brought together 43 organisations across government and industry to share data and case studies for analysis, and identify strategies and proof-of-concept exercises for further development by participants.
Key Fusion Cell outputs include:
- a direct referral process to be created for the takedown of scam advertisements, advertorials, and videos. There were more than 1,000 instances being removed by digital platforms
- 220 investment scam websites were taken down
- diversion of 113 attempted calls to confirmed scam phone numbers to a recorded warning, leading to the prevention of potentially millions of dollars in imposter bond and term deposit scam losses.
The Fusion Cell also provided improvements which extend beyond the term of the Fusion Cell itself, including:
- creation of a Scamwatch feature so that individuals can more easily report scam advertisements visible on social media and search platforms such as Microsoft, Google, and Meta
- recorded warnings expanded to more telecommunication providers in cooperation with Optus and Telstra
- development of technology so that relevant reports are automatically referred to Scamwatch so that ASIC can take down investment scam websites
- a 3-month data sharing trial on investment scam payments proposed, which concludes in June 2024 after it commenced in April 2024
- creation of a handbook of disruption strategies so that artificial intelligence trading platform scams can be identified. The handbook helps to establish consistency in industry understanding of indicators and responses to these scams.
The NASC stated it will provide updates on the impact of the Fusion Cell’s initiatives in future reports and confirmed that work is also underway to identify areas of focus for the next fusion cell, which is due to commence in June 2024.
Guidance released on the experienced provider pathway for financial advisers
On 22 May 2024, ASIC announced it had released Information Sheet 281 FAQS: Relevant providers – Accessing the experienced provider pathway (INFO 281) to provide guidance to Australian financial services (AFS) licensees and financial advisers on the experienced provider pathway following the legislative changes made by the Treasury Laws Amendment (2023 Measures No. 3) Act 2023 (Cth).
Since 1 January 2019, financial advisers have been subject to professional standards, including the qualifications standard and the professional year standard.
Financial advisers are deemed as having met the qualifications and professional year standards under the experienced provider pathway, without needing to undertake further education and training if they have:
- at least 10 years’ (cumulative) experience as an authorised financial adviser between 1 January 2007 and 31 December 2021
- a clean disciplinary record as at 31 December 2021.
If an adviser wishes to rely on the pathway, they should have also passed the financial adviser exam by 1 January 2022 (or 1 October 2022 if they were eligible for an extension) if they were authorised to provide personal advice to retail clients on relevant financial products on that date. They will also need to make a written declaration and provide their authorising AFS licensee with a copy before 1 January 2026 to continue to provide personal advice from that date.
From 1 July 2024, licensees will be required to notify ASIC where they have received a declaration from a financial adviser who is eligible to access the experienced provider pathway, including where they received a declaration from a financial adviser before this date.
New Professional Registers Search to be launched
On 28 May 2024, ASIC announced the launch of a new streamlined Professional Registers Search (PRS) in late June 2024, which will allow users to search all of the professional registers databases with just one search, and provide them the ability to filter search results to see more specific information, such as finding a licence or registration in their own state or territory.
To make it easier for anyone to find the information they need themselves, a ‘user-first’ approach has been taken for the design, providing a more intuitive experience for users to access information and make sure the person or company they are dealing with is licensed.
The ASIC Connect registers moving across to the PRS in the first release include (but is not limited to):
- Australian Financial Services (AFS) licensees
- AFS authorised representatives
- credit licensees
- credit representatives
- registered managed investment schemes
- approved self-managed super funds (SMSF) auditors.
All professional register extracts and documents will be made available in a second update of the PRS, which is scheduled for late 2024.