Recall or investigate a payment

1. Email the following details of the transaction to business@macquarie.com immediately and include:
   
   • The account number
   • The date of payment
   • The receipt number
   • Make the subject title of the email ‘Funds recall account’.
2. The amount
3. It is helpful to include a copy of the transaction receipt with a screenshot of the statement.

While we can request a transaction recall, we cannot guarantee it will be successful. Whether we can recall the money can depend on several factors such as the receiving bank agreeing to return the funds.

Please email business@macquarie.com and provide your:

• BSB number
• BSB biller code
• Account name
• Account number or card number.

While we can request a transaction recall, we cannot guarantee it will be successful. Whether we can recall the money can depend on several factors such as the receiving bank agreeing to return the funds.