Bank cheques

From November 2024, we will no longer offer cheque services across all our banking products. For more information regarding the changes we've made to cheque services, including how you can securely make payments digitally, visit our support page.

If a bank cheque is lost or stolen, we may require you to reimburse us in respect of the lost or stolen bank cheque in case it is ever presented in future.

It’s also important to note that we may ask you to complete a Bank Cheque Indemnity Letter. 

To report a bank cheque as lost or stolen, call us on (02) 8550 5603 for assistance.

Please note, if you’ve lost a cheque, either the account holder or account signatory can also request us to stop payment of a cheque before presentation for payment. A request can be submitted verbally over the phone or in writing.

If you need to stop the payment on an individual cheque that hasn’t been presented, you’ll need to email the details of the cheque you’d like stopped to business@macquarie.com.

Here’s a list of the details we’ll need to help you with your cheque stop request:

• Macquarie ID
  
• Name
• Phone number
• Account number
• Payee of the cheque
• Cheque number
• Amount
• Date cheque was written.

If there’s any other relevant information, please provide this as well.