Bank cheques

We’re making some important changes to our cash and cheque services across all our banking products, between January 2024 and November 2024.

From November 2024, we will stop offering cheque services across all our banking products. For more information regarding the changes we've made to cheque services, including how you can securely make payments digitally, visit our support page.

1. Log in to Macquarie Business Online
2. On the menu, navigate to Pay then click Bank Cheque
3. Select the account the payment should come from
4. Enter the recipient's name and amount
5. Select Add a new row to add multiple cheque recipients
6. Under Delivery instructions, enter your delivery address to have the cheque(s) express posted to you
7. If needed, enter any additional information for the request in the Special instructions field
8. Select Next
9. Check all details are correct and select either Approve or Submit for Approval.

Bank cheque requests approved prior to 3:00pm (Sydney time) will be processed on the same day. Any requests approved after this time will be processed the next business day.

Please note:

• You can only request 5 bank cheques at one time
• Bank cheque requests are subject to the availability of funds. If there are insufficient funds available to process the request, we’ll contact the user who created the request.

You can request up to 5 bank cheques in a single request.

We won’t charge you a fee for producing any bank cheques you request. 

If a bank cheque is lost or stolen, we may:

1. provide a replacement bank cheque for a fee 
2. require you to reimburse us in respect of the lost or stolen cheque in case it is ever presented in future. 

It’s also important to note that we may ask you to complete a Bank Cheque Indemnity Letter. 

To report a bank cheque as lost or stolen or to request a replacement, call us on 1800 620 673 (+61 2 8550 5603 if calling from overseas) for assistance.

Please note, if you’ve lost a cheque, either the account holder or account signatory can also request us to stop payment of a cheque before presentation for payment. A request can be submitted verbally over the phone or in writing.

If you need to stop the payment on an individual cheque that hasn’t been presented, you’ll need to email the details of the cheque you’d like stopped to business@macquarie.com.

Here’s a list of the details we’ll need to help you with your cheque stop request:

• Macquarie ID
  
• Name
• Phone number
• Account number
• Payee of the cheque
• Cheque number
• Amount
• Date cheque was written.

If there’s any other relevant information, please provide this as well.