Screen sharing is a service that lets us view your actions in Macquarie Business Online (MBO) to help you solve any problems you may be experiencing.
When you’re ready to start, call us on 1800 620 673 (or +61 2 8550 5603 if calling from overseas).
What is screen sharing?
Start a screen sharing session
For the best possible experience, we recommend you start a screen sharing session from your desktop computer or laptop.
Follow the steps outlined below when prompted by our consultant.
- Log in to Macquarie Business Online
- Go to the menu and navigate to Help, then select Screen Sharing Assistance
- Select Start to initiate a screen sharing session
- A 4-digit one-time secure code will be displayed on your screen. You’ll need to provide the secure code to our consultant
- Once the consultant has received the one-time secure code and the session has started, they’ll be able to view your web browser.
To end a screen sharing session, simply click End Session at the top of your screen. Once the session has ended, we’ll no longer be able to view your web browser.
What we can see during a screen sharing session
We’ll be able to see everything on the Macquarie websites that you have open, except for passwords and other sensitive information which will be blurred out.
It’s important to note that we can only view Macquarie websites/domains, such as MBO.
We can’t view any other applications on your computer, or even other tabs in your web browser. Its sole purpose is to help you with any problems you may be having with MBO.
Log in to Macquarie Business Online
Macquarie Business Online is an online banking experience that can grow with your business and help you achieve your goals.
Resolve a complaint
Everyone at Macquarie is committed to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.
Request a call
Fill out our form so we can review your application and connect you with the right banking specialist.