How to verify your client's identity

Prior to submission, there are two ways to manage name discrepancies:

1. Ensure the name on the application for your client matches the ID document they've provided.
2. If you're aware that your client has used an ID document with a different name to the application, you'll need to provide a certified copy of their marriage or change of name certificate. See Certifying Documents for guidance on how to complete this in line with VOI requirements.

In the below scenarios, a statutory declaration or certification (e.g. change of name, government-issued marriage, or divorce certificate) will be required.

To certify a document:

• each document must be certified separately, and
• clearly state:
  • “certified true copy of the original”
  • the signature of the certifying officer
  • the details of the certifying officer: name, address, contact telephone number, provider/registration number (if applicable) and profession, and
  • the date the document was certified.

1. an officer with, or a credit representative of, a holder of an Australian credit licence, having 2 or more years of continuous service with one or more licensees;
2. a person who is enrolled on the roll of the Supreme Court of a State or Territory, or the High Court of Australia, as a legal practitioner;
3. a judge of a court;
4. a magistrate;
5. a police officer;
6. a chief executive officer of a Commonwealth court;
7. a registrar or deputy registrar of a court;
8. a clerk of a court;
9. a Justice of Peace;
10. a Commission for Affidavits or Declarations;
11. a notary public;
12. an agent of the Australian Postal Corporation who is in charge of an office;
13. a permanent employee of the Australian Postal Corporation with 2 or more years of continuous service who is employed in an office providing postal services to the public;
14. an Australian consular officer or an Australian diplomatic officer (within the meaning of the Consular Fees Act 1955);
15. a bank or building society officer with 2 or more continuous years of service;
16. an officer with, or authorised representative of, a holder of an Australian financial services licence, having 2 or more continuous years of service with one or more licensees;
17. a marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961;
18. a senior executive employee of a Commonwealth, State or Territory authority;
19. an SES employee of the Commonwealth;
20. a sheriff;
21. a sheriff’s officer;
22. a teacher employed on a permanent full-time or part-time basis at a school or tertiary education institution;
23. an accountant who is a fellow of the National Tax Accountant’s Association; or a member of
    1. Chartered Accountants Australia & New Zealand;
    2. the Association of Taxation and Management Accountants;
    3. the CPA Australia; or
    4. the Institute of Public Accountants;
24. architects;
25. chiropractors;
26. dentist;
27. financial adviser or financial planner;
28. medical practitioner;
29. midwife;
30. migrant agent registered under Division 3 part 3 of the Migration Act 1958;
31. nurse;
32. occupational therapist;
33. optometrist;
34. patent attorney;
35. pharmacist;
36. physiotherapist;
37. psychologist;
38. trademarks attorney;
39. veterinary surgeon.