How can my customer request a statement online?

For open accounts, your customer can download statements online. Share our Personal Help Centre article Viewing and downloading statements, which outlines the steps to do this via Macquarie Online or Mobile Banking.

For closed accounts, they’ll need to contact us via live chat and request the statement to be emailed to them.  

How long are statements kept available for customers by Macquarie?

Statements are available for up to seven years prior and are generally available digitally on Macquarie Online Banking and the Macquarie Mobile Banking app.

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    Unless stated otherwise, this information is provided by Macquarie Bank Limited AFSL and Australian Credit Licence 237502 (MBL) and does not take into account your objectives, financial situation or needs. You should consider whether it is appropriate for you. Finance is subject to our credit approval criteria. Terms and conditions apply and may change without notice.

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