Adviser Online new registrations and access levels

Levels of access

1. Enquiry: Provides online view access and the ability to initiate a cash payment for a client. This level will be granted for Macquarie Cash.
2. Limited transact: Provides online view access and the ability to generate investment transactions (which require authorisation by an individual with Transact authority).
3. Transact: Provides online view access and the ability to generate and authorise investment transactions

For Macquarie products the following access levels are available:

For details on how to add, change or remove access levels in Adviser Online, read the relevant section below.

To register a new adviser, they’ll need to complete a Macquarie adviser registration form. You can download this form from Adviser Tools by searching for Adviser registration and then selecting the applicable registration form.

Please note that the new adviser’s dealer must be registered with us. If their dealer isn’t registered with us, you can sign them up. For more information see Register as a dealer or adviser.

To complete the form and register a new adviser you must: 

1. Download and print the form
2. The intended adviser will need to sign the form. They will also need to either:
       a. Be on the Financial Adviser Register, or
       b. Provide an Authorised Representative Certificate, or a Letter of Authority (a letter from the Dealer Group with a company letterhead signed by a responsible officer or director stating the Adviser is a representative of the Dealer group).
3. Return the completed form to adviser@macquarie.com
4. Provided the documents are sufficient, we’ll process and provide the newly registered adviser with their new Adviser code and Macquarie Access Code (MAC).
5. The new adviser can use their MAC to register and create a new password online. For more information see Access Adviser Online.

You can also use the Macquarie adviser registration form to gain access to another adviser’s clients or a corporate adviser code. You or a new adviser can do this by completing the applicable section on the form.

Important information – Registering as a dealer or adviser

If you’re registering as a dealer or adviser to use our products and services, we generally require your AFSL to have certain licence conditions that enable you to advise and or deal in the products your clients are seeking to link the AFSL holder to. If your licence conditions change throughout the year and you become ineligible to advise/ deal in our products, we may stop your access to client accounts and take other actions depending on individual circumstances.

To change the level of access, you’ll need to complete a Macquarie adviser registration form. To download this form: 

1. Go to Adviser Tools
2. In the search field, enter Adviser registration
3. Click the search icon
4. Click Adviser registration (PDF) to download the form
5. Print the form
6. Complete and sign the form. Return the completed form to adviser@macquarie.com

Important information – Registering as a dealer or adviser

If you’re registering as a dealer or adviser to use our products and services, we generally require your AFSL to have certain licence conditions that enable you to advise and/or deal in the products your clients are seeking to link the AFSL holder to. If your licence conditions change throughout the year and you become ineligible to advise/deal in our products, we may stop your access to client accounts and take other actions depending on individual circumstances.

As an adviser, it can be helpful to provide support staff with access to Adviser Online.

To register a new support staff member, they’ll need to complete a Macquarie support staff registration form. To download this form:

1. Go to Adviser Tools
2. In the search field, enter Support staff registration
3. Click the search icon
4. Click Support staff registration (PDF) to download the form
5. Print the form
6. The support staff member will need to complete and sign the form.  
7. Any advisers will need to sign the form to approve the support staff’s ability to view their clients
8. Return the completed form to adviser@macquarie.com 

Please note, if there are a lot of adviser codes to be loaded, you can attach a letter to the registration form that lists out all the adviser codes. The Director(s) of the business will need to sign this letter and include the required level of support staff authority.

Important information – Registering support staff

As you’re granting a support staff access, it’s your responsibility to:

• consider the eligibility of the individual as to their rights to access and their level of transact access; and
• notify Macquarie immediately of any changes to support staff so access can be altered or removed as required.

Please read the terms and conditions before registering and/or granting support staff access.

You can update the access level of your support staff member by completing the Macquarie support staff registration form. You can download this form from Adviser Tools by searching for support staff registration.

Important information – Registering support staff

As you’re changing support staff access, it’s your responsibility to:

• consider the eligibility of the individual as to their rights to access and their level of transact access; and
• notify Macquarie immediately of any changes to support staff so access can be altered or removed as required.

Please read the terms & conditions before registering and/or granting support staff access.

1. To provide support staff with Dealer level access, they’ll need to complete a Macquarie dealer registration form go to Adviser Tools.
2. In the search field, enter Dealer registration
3. Click the search icon
4. Click Dealer registration (PDF) to download the form
5. Print the form
6. The Director(s) of the dealer group will need to sign the form. Once complete please email this directly to adviser@macquarie.com