Cash from a redemption won’t become available until after the trade has been finalised and the funds are moved into your client’s cash account. Redemptions will take place according to their pricing schedule. Your clients won’t receive the cash from the redemption until it has been priced and the funds received from the fund manager.
When will cash be available?
Turnaround times may vary
You can trade on a number of assets through Adviser Online. This means however that some orders may occur faster than others.
For managed fund orders where the fund manager accepts daily applications and withdrawals, we generally send application and/or redemption orders to fund managers after 12 midday Sydney time. Orders placed online before this time will generally be sent to the fund manager that afternoon.
The process of sending application and redemption orders for several hundred managed funds can mean that this process can take some time to finalise. As fund managers have varying cut-off times throughout the day, we can't provide assurance that we'll complete orders before a particular fund manager’s cut-off time.
See indicative turnaround times
When placing a new transaction, indicative turnaround times can be shown to help you determine how long your order will take. For managed investments, and separately managed account transactions the indicative trade time option will be shown in the new transaction window.
You can see indicative turnaround times on Adviser Online by following these steps:
Daily priced managed funds
- Log in to Adviser Online
- Click Transacting in the menu under the Macquarie icon and select Portfolio transacting
- Go to the Macquarie Wrap home page by clicking the Macquarie Wrap banner
- Select Wholesale Fund Information from the Quick Links dropdown menu
- Enter the APIR and press continue. You can enter multiple codes separated by commas.
- The timeframe to apply in and redeem out will be shown in the turnaround time column.
Non-daily priced managed funds
- Log in to Adviser Online
- Select Investment menu in the news section of the Adviser Online home page
- The non-daily priced menu will be available under Registers. Click the most recent month
- Fund application and redemption information will be sorted by APIR code.
Non-daily pricing funds (NDPF) process orders on their own schedule. A NDPF may take over 30 days to settle.
Suspended/Terminating accounts funds
- Log in to Adviser Online
- Select Investment Menu from the Dashboard, then select Suspended & terminated funds register
- Fund application and redemption information will be sorted by APIR code. Any transfer information and latest updates will also be displayed.
Available cash balance vs Portfolio Valuation Report
The available cash balance may be different to the cash balance in the Portfolio Valuation Report because the available cash takes into account the minimum cash holding, which is excluded from the available cash.
The portfolio valuation will show the total amount of cash held in the account as at the report run date. The available cash balance is adjusted to account for the minimum cash balance, outstanding orders/trades and unpaid adviser establishment fees.
Trade with Adviser Online
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Client authorisation to trade on Adviser Online -
Domestic fixed income securities on Macquarie Wrap and Macquarie Vision -
Download contract notes on Adviser Online
Chat to us on Adviser Online
Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).
Resolve a complaint
Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.