What you can do in Adviser Online

You can buy, sell and manage assets for your clients through Adviser Online. You can also check the status of existing and previous transactions. Transactions can also be placed via the portfolio transacting functionality in Adviser Online.

Transacting in Adviser Online

  1. Log in to Adviser Online
  2. Click Transacting on the Adviser Online menu beneath the Macquarie icon and select Portfolio transacting
  3. Search for an account in the global search bar by typing either the account number or account name
  4. Click the account you want to transact on
  5. Select New Transaction 
  6. Select the transaction type from the dropdown list
  7. Enter in the trade details and select Continue*
  8. Select Generate Orders
  9. Authorise the trade.

*Please note: When purchasing a new managed investment or Separately Managed Account (SMA) for a retail client, you'll be required to answer questions relating to our regulatory obligations. You’ll also need to confirm whether personal advice has been provided before recommending that the account holder(s) proceed with this transaction. If personal advice hasn't been provided, you’ll need to confirm that the distribution conduct is consistent with the product’s Target Market Determination(s) (TMDs). Where personal advice hasn't been provided and the distribution conduct isn't within the TMD, the transaction won't be able to proceed on a retail account. 

If you’d like to place buy orders that will use available cash rather than using the funds from a sell down, please place the buy and sell orders in two different transactions. This involves placing either the buy or sell, authorising the transaction, and then placing the other buy or sell in the following transaction. 

Can't authorise a trade?

If you don’t see an option to continue and can’t generate and authorise the trade, you may not have the appropriate level of authority to transact on that client’s account. For more information see Client authorisation to trade on Adviser Online.

Restrictions on partial sales

Where you’re placing a partial sale that is greater than 94% of the current value of that holding you may be required to either increase the sale to a full redemption or reduce the sale to less than 94% of the current value.

Sell orders funding buy orders

You can place a buy for a managed investment using the proceeds of a sale of another managed investment (daily priced funds and non-daily priced funds which accept daily instructions). The system will automatically create a switch order in which the buy will go to market once the proceeds of the sale are received.

For non-daily priced funds that don’t accept daily instructions:

  • The account must have sufficient available cash to fund all buys of non-daily priced funds
  • All sales of non-daily priced funds will be credited to the cash hub and the proceeds can’t be used until they are received and cleared in the cash hub.

For more information about non-daily priced funds, please review the non-daily pricing fund schedule.

Please note non-daily priced funds that accept daily instructions may be subject to longer settlement periods.

Types of orders available in Adviser Online

Read the sections below to learn more about the different ways to trade in Adviser Online.
 

Market to Limit vs Limit orders

Market to limit and limit orders are two different ordering methods for trading securities. The terms relate to the ways in which orders are placed. By knowing how the two order types differ, you can work out which option is best suited to you and your client.

Market to Limit orders

A Market to Limit order is a combination of both types. Like a market order, it’s a request to buy or sell assets at the current market price. If the entire order can’t be filled, then the remaining units retain their current market position as a Limit order. The Limit order’s price is set to the same that the market portion was executed. 
 
Market to Limit orders function as a Market order first. That means that you won’t be able to place the order outside of market opening times. 
 
Market to Limit orders are available on the transaction page under the “execute at” dropdown menu. 
 

Market to Limit order didn’t fill 

If your Market to Limit order didn’t fill, it could have been due to the number of shares being unable to be filled. 
 
A Market to Limit order places a Limit order at the next bid (for sells) or next ask (for buys). If the market price moves away from the set limit price after the order partially fills, it’s possible that the residual units of the trade will not fill if the market price does not come back to the limit price. 
 
You can update the limit price for outstanding Market to Limit trades in Adviser Online.

Market to Limit orders outside trading times

Australian listed securities

While you can place Limit orders outside of the markets trading times, you can’t place Market to Limit ones. This is because Market to Limit orders function as a Market order first. This means that you can only place an order while the market is open. 

Once the market opens, you’ll be able to place a Market to Limit order.

Trades for Australian listed securities placed online will be executed on the Australian Stock Exchange (ASX) or Cboe Australia in line with the Macquarie Equities Limited (MEL) best execution policy.
 

International listed securities

Limit orders are available for international listed securities trades across all exchanges on the Wrap platform. We can submit Market to Limit orders where the international exchange can support it. Where Market to Limit orders aren’t supported, the order will be converted to a Limit order at the best price. 

You can place both Market to Limit and Limit orders when the foreign exchange is closed. Orders will be placed in the queue until the market opens except during the respective closing auction phase. This is usually one hour after the exchange is closed (or two hours for the Tokyo Stock Exchange). 

Please note if you place during these closed market windows, the order won’t be visible on the Work in Progress screen for that window and the native exchange will reject the order.

Limit orders

Limit orders enable you to set a minimum sell price and a maximum buy price for your securities. Once the market reaches your limit price, it will purchase or sell as many available units per your request. If the market doesn’t reach your price the order won’t be filled. 
 
You can place a Limit order whenever you want (including outside of market hours). If no trades can be performed at that time, your Limit order will enter the queue to be processed as soon as the market reopens. 
 
You can set the duration of Limit order for one day only or until filled. Please note: 

  • One day – the order will stay open until filled or at the close of the trading day
  • Until filled – the order will stay open until completed or after 22 business days.

Limit orders are also available as an option on the transaction page in Adviser Online. To place a limit order, click on the ‘execute at’ on the dropdown menu from this page.

Market orders

A market order is simply an order to buy or sell securities at the best available current market price. Please note the price and the success of the order isn’t guaranteed. It largely depends on the market conditions and the security being traded. 

Please note we don’t accept market orders outside of trading hours or for suspended and halted securities.

Conditional orders (in Macquarie Online Trading)

To set up a conditional order, log in to trading.macquarie.com.au and click on Conditional Order on the left-hand menu. 

If you receive the message “Your conditional order trading is currently not active. To activate your conditional order trading please click here,” click the hyperlink to register for conditional orders. Then read the terms and conditions and input your trading PIN. 
 

How to set up a conditional order 

To set up a conditional order, you need to specify the market condition (trigger) that will execute the specified trade. In the Conditional Order Pad:

  1. Select the account you’d like to set the conditional order for
  2. Specify the type of trigger by selecting:
    • Security code that will trigger the order
    • The trigger type: Price – Limit or Price – Trailing Percentage
    • The condition:
      • Price – Limit: Last Trade Price $
      • Price – Trailing Percentage: Previous Day’s Open %, Previous Day’s High %, Previous Day’s Low % or Previous Day’s Close %
    • The operator: Greater than or equal to or Less than or equal to
    • The amount
  3. You also have the option to specify a daily volume condition or the time of day
  4. Set the expiry date for your trigger
  5. Specify the action by selecting:
    • Buy or sell
    • The stock
    • The quantity
    • The price.
       
How do I know if my conditional order has been triggered?

If your conditional order has been triggered, you’ll receive an email and SMS (if you have opted for it). You’ll receive a notification for the following:

  • Placed, amended or cancelled conditional orders 
  • Triggered conditional orders
  • Rejected triggered conditional orders
  • Purged conditional orders.

You can also check the status of your conditional orders in the Conditional orders section in the Orders tab in your account.
 

Amend a conditional order

You can amend or cancel an active conditional order at any time. 

  1. Go to the Conditional orders section in the Orders tab where you’ll see your open conditional orders
  2. Find the conditional order you wish to amend and go to order details on the right-hand side
  3. Here you can view, amend or cancel your active conditional order.
     
Reset a conditional order

You can save time creating a new conditional order by re-using the same settings as an expired order.

  1. Simply go to the Conditional orders section in the Orders tab where you’ll see your conditional order history
  2. Find the old conditional order you want to reset, then click Reset found under the Status column. The conditional order pad will display with the same pre-filled fields
  3. Review all the trigger conditions and order instructions, then click Confirm to create a new conditional order.

Check the progress of a trade

You can easily check the status of your trades through Adviser Online. As an adviser you’ll be able to see both your client’s outstanding and filled trades. 
 

Checking trade progress

  1. Log in to Adviser Online 
  2. Click Transacting on the Adviser Online menu beneath the Macquarie icon and select Work in progress
  3. Select view orders 
  4. Search for the trade by either:
    • Searching for the account by name or number in the search bar 
    • Searching by Adviser, Product, Order Source, or trade Status.

Trade status

You can choose to search for a trade by its status. In addition to searching for All trades, you can view transactions that are:

  • Pending 
  • In progress
  • In progress with failures 
  • Complete
  • Complete with failures 
  • Execution failed
  • Cancelled

Orders that have successfully completed are generally removed from the work in progress screen. For some orders, it can take up to three weeks for orders to be removed from this screen. You can see all successful order details via the online reports page in Adviser Online.

View contract note details

To view contract note details for the recent five investment transactions in Adviser Online:

  1. Log in to Adviser Online
  2. Select a Wrap account from the global search bar
  3. You’ll then be directed to the Account Overview page. From this page, under the last 5 transactions heading, click on Investment
  4. Click on Confirmation.

A popup will then display the confirmation summary, showing the contract note details for the transaction.

Please note, the confirmation link will only be visible for buy and sell transactions relating to Australian listed securities.

Expiry of unfilled orders

Australian listed securities orders will expire after 22 days. This means the trade will be cancelled if the order isn’t filled before this date. The Work in Progress screen will reflect this change in status. 

The ASX may also delete orders from the market at their discretion to ensure market integrity is maintained in various scenarios. 

In both situations, you’ll need to create a new order.

Orders for international listed securities

International listed securities are bought and sold through the transacting page of the Wrap website, similar to the process for Australian listed securities described above.
 

Types of orders available on international securities

'Limit' orders will be available when you trade international listed securities across all our exchanges on Macquarie Wrap. 

We’ll be able to submit ‘At market’ orders where the international exchange is able to support it. Where market orders aren't supported, the order will be converted to a ‘limit’ opposite best price.

For more information please refer to International listed securities.

Contra trading on Wrap accounts

The offline contra trading facility is an automated process that allows buy trades to be funded by a combination of sell trades and available cash. The sale proceeds are used to fund the buy order. 
 

Can I contra trade on a Wrap account? 

No, the Wrap platform doesn’t support contra trading. You can place a contra trade order off platform via a nominated external broker for IDPS (excluding Accumulator). Please note you can’t do this for superannuation and/or pension accounts due to pooling time frames. 

Please ensure you’ve loaded an external broker against your client’s account before actioning a trade. For more information please refer to Trade using an external broker.

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Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).

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Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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