Why we may contact you

Every year, Macquarie Investment Management Limited (MIML), as the Trustee of the Macquarie Super Plan (MSP), reviews all superannuation members who hold more than one accumulation interest (account) with the fund. Under the Superannuation Industry (Supervision) Act 1993, we’re required to review these accounts to ensure holding more than one account is in their best interests. 

Occasionally, we may contact you about consolidating your client’s super accounts. This happens when your client is identified in this review as having more than one account with us and may benefit from consolidating their accounts into one. 

If we identify your client, you and your client may decide to continue having multiple super accounts. This will depend on your client’s individual circumstances. Points to consider when making this decision include:

  • Their financial circumstances, objectives, strategies and goals
  • All applicable fees and charges
  • Their financial circumstances and objectives
  • Investment returns
  • Insurance policy benefits your client may receive or forego
  • The nature of your client's benefits (restricted or unrestricted funds)
  • Independent financial, tax and estate planning advice
  • Practicability of consolidating your client’s super accounts.

As we conduct this review annually, we may contact you regarding an account we have previously asked you to consider consolidating. We review accounts again every two years to ensure your client’s situation hasn’t changed significantly from that previous decision.

Contacting your clients

In some instances, we may contact your client directly about holding two accounts in the Fund. This will generally be where you are listed as the adviser on one account but not the second. 

For privacy reasons, we’re unable to disclose to you the details of that second account (or even if they hold a second account). We’ll require you to be added as the adviser or have authority to enquire on that account. 

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Resolve a complaint

Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it. 

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