To close an Investor Directed Portfolio Service (IDPS) account, the client must provide an explicit closure instruction listing:
You can search for a 'closure form' in Advisor Tools or download below for the following products:
Closing an IDPS account generally takes around six days (where clients hold a combination of cash and assets); however, factors like selling or transferring assets can extend the closure timeframe.
Processing times begin only when all necessary requirements for a request have been received. To avoid delays, please ensure all forms are completed, and supporting documents uploaded, before submitting the request.
For information on how to avoid delays, please see Close a Wrap account.
As an adviser before requesting to close an Investor Directed Portfolio Service (IDPS) account, you must:
View closure forms on Adviser Tools. You can see the Corportate Actions Calendar and find more information about upcoming actions.
If your client specifically elects in their closure instructions to convert their IDPS cash account to a standalone CMA, then they will be able to keep their Macquarie Cash Management Accelerator Account (Accelerator) account.
If your client closes their IDPS account without specifically electing to convert their cash account to a standalone CMA, the Accelerator account will be closed as well.
The Accelerator account needs to either be linked to a standalone CMA or IDPS account.
If your client closes their Macquarie Vision Wrap account, their associated Macquarie Vision Savings account will be closed as well.
Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).
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