Your client will receive a real time push notification when you or a third party process a transaction for your client on their CMA. They’ll receive either an SMS or, if they have the Macquarie Mobile Banking app, a push notification. This is part of our continued investment in providing clients with a real-time and secure platform.
What your clients receive
Opting out of notifications
Your clients may want to disable push notifications. If they have the Macquarie Mobile Banking app, they can opt out of CMA notifications via the app settings. The Macquarie Mobile Banking app can be downloaded from Google Play and the App Store.
Please note there may be up to a 48-hour delay between their request to stop push notifications and the feature being turned off.
In the Macquarie Mobile Banking app
- Select the menu icon in the icon bar from the bottom right corner
- Select Settings
- Toggle off Receive push notifications.
If your client hasn’t downloaded the Macquarie Mobile Banking app, they’ll receive an SMS notification. We suggest encouraging clients who don’t want to receive the SMS to download the app. Clients can manage their notifications via the settings as outlined above.
In Macquarie Online Banking
If your client can’t use Macquarie Mobile Banking, they can log in to their Macquarie Online Banking account to opt out by following the steps below:
- Select the settings icon from the side menu, or first click on the icon in the top left-hand corner to display the side menu
- Select Notifications
- Toggle off the Third party payments transaction type.
App Store is a service mark of Apple Inc. Google Play is a trademark of Google LLC.
Client preferences
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Asset allocation override and updating other assets -
Remove nominated account -
Set up an alert for your client
Chat to us on Adviser Online
Chat in real-time with an adviser consultant Monday to Friday, 8am to 7pm Sydney time (excluding public holidays).
Resolve a complaint
Everyone at Macquarie is commited to providing our clients with the highest standard of products and services available. If you have feedback we would like you to tell us about it.