Re-using your customer’s NextGenID reports

To create a smooth experience for you and your customer, you can re-use your customer’s previously completed NextGenID report when:

• submitting multiple applications at the same time (e.g. linked applications)
• cloning and resubmitting applications, and
• submitting future applications for your customer.
  

You can have confidence that a previously completed NextGenID report is still valid, as it will only be available to use:

• if NextGenID has been completed on a prior application with Macquarie as the lender in the last 9 months
• by you, the same broker from the same office
• if using the same full legal name and mobile phone number, and
• if the ID documents are still valid (Australian passports are still acceptable up to 2 years post expiry).

If any of the above requirements are not met, you won’t have the option to select the previous report on ApplyOnline.

To link a NextGenID report to another application:

1. Send an initial NextGenID request to your customer
2. Once 'Completed', you can link the NextGenID report to other applications
3. In the subsequent application, select Get Started on the NextGenID tile
4. Select each applicant, and if a previous NextGenID report is available, select Use existing NextGenID
5. Click Request NextGenID.

A NextGenID report can be linked across multiple applications regardless of the applicant type or role of your customer. For example, if an applicant has previously completed NextGenID, when they submit a future application and all requirements are met, you’ll have the option to link the previous report.

The multi-app feature can be used for all acceptable individual applicant types.