Check application status

You can use our Broker Portal to keep track of in-progress home loan applications. Once you’ve registered your support staff, they’ll also be able to check the applications.

All applications are shown on the application list page:

1. On the home page, in the Your Application section, select View all your applications
2. On the application list page, select the application you're interested in
3. On the application page, the status will be shown on top of the page
4. Check any outstanding documents or clarification requests from our team.

Sorting the application list

You can adjust how you view your applications - e.g. by active applications, applications requiring a broker action, or by status.

Registered support staff who are linked to multiple brokers can also search by broker.

If the application status looks incorrect, you or your support staff can contact us via live chat in our Broker Portal.

You can view our processing times online. 

Throughout your application lifecycle, we'll send detailed Back Channel Messages (BCMs) to you to communicate key updates including status, outstanding items, or queries. You and your support staff can also access all your BCMs in the Broker Portal.

 You’ll receive BCMs for application updates up until settlement.

Most commonly, applications are pending due to missing supporting documents or other key items.

To see your latest status update including outstanding items, please refer to the most recent BCMs from Macquarie, available in the Broker Portal.

If you’ve provided an alternate/exception document to what was requested and the application status on our portal hasn’t been updated as expected, please contact us via live chat in our Broker Portal.