Frequently asked questions
Macquarie Bank Term Deposits
Which are the terms I can choose?
Macquarie offers a range of terms, from one to 24 months. The interest rate varies depending on the term you choose. You should consider when you will need to access your funds and what interest rate you want to earn before choosing a term.
What if I need to access my funds before my term deposit ends?
You can ask to access your investment before the end of the term. This is at Macquarie Bank’s discretion and a minimum a fee of $100 will be charged. Subject to the
Terms and Conditions, the fee for withdrawing funds from your account before the designated maturity date will be based upon the timing of the withdrawal, the amount withdrawn and the interest accrued on that amount up to the time of the early withdrawal. Please read the full
Terms and Conditions for further details.
What happens at maturity?
When your deposit matures, you have a number of options. You can:
-
rollover the capital and interest into another Term Deposit
-
rollover the capital into another Term Deposit and have the interest paid out
-
increase or reduce the size of your investment when it rolls
-
have the principal and interest paid out into your nominated account
If you do nothing, your term deposit automatically rolls over for the same term at the rate of the day.
How can I keep track of my investment?
You can see your balance online, which is available 24 hours a day, seven days a week. To log in you'll need to enter both your Macquarie Access Code (MAC) and password. Alternatively you can call us on 1800 184 876.
When you apply for a Term Deposit, if you do not already have a MAC, one will be issued to you.
How often do the rates change?
The rates are set each morning by Macquarie and updated on our website before 10am. The interest rate applicable on the Macquarie Term Deposit is the interest rate on the day of the account opening after all account opening conditions have been met and your investment received.
How do I deposit my money with Macquarie?
Once you have completed the application form, and have the relevant documentation, you can send this to us with a cheque made payable to 'Macquarie Bank Limited - [Insert Account Name]'.
If you prefer to transfer the money through phone or internet banking, you can do this once your account is set up, which will be within one to two business days of Macquarie receiving your completed application. We will contact you with the account details to allow you to complete the transfer.
Cash deposits will not be accepted.
How long will it take to set up my account?
We will open your account within one to two business days of receiving your completed application. This assumes all application requirements have been met.
How do I know when my Macquarie Bank Term Deposit Account is open?
We will confirm your account details in writing by mail within five to 10 business days.
How do I specify maturity instructions?
You will receive a notification approximately two weeks prior to maturity regarding your Term Deposit details with a slip at the bottom of the notification. You can use this slip to notify us of your instructions by fax or by post.
Contact details are below:
Fax: 1800 618 293
Post:Level 1, 1 Shelley Street
GPO Box 4023
Sydney NSW 2001
Why do I need to complete an identification Form?
The Anti-Money Laundering and Counter-Terrorism Financing Act 2006 requires the collection and verification of specific information from clients.
When do I need to provide an identification form?
You must supply an identification form unless you are an existing active Macquarie account holder. We may require further information from you from time to time in order to meet our obligations under AML/CTF Laws.
How do I get my identification forms certified?
A certified copy is a document that has been certified as a true and accurate copy of the original document.
This can be done by approaching one of the authorised certifiers below. The authorised person should also print their name and position and if possible affix an official stamp.
-
Legal Practitioner
-
Judge of a Court
-
Magistrate
-
CEO of a Commonwealth Court
-
Registrar or Deputy Registrar of a Court
-
Justice of the Peace
-
Notary Public
-
Police Officer
-
Agent of Australia Post
-
Australian Consular or Diplomatic Officer
-
Officer of Financial Institution (min. two yrs)
-
Australia Post Employee (min. two yrs)
-
Finance Company Officer (min. two yrs)
-
Officer or Authorised Representative of Australian Financial Services Licensee (min. two yrs)
-
Member of the Institute of Chartered Accountants, CPA Australia or the National Institute of Accountants (min. two yrs membership)
How do I know the rate I will receive?
Term Deposit rates may vary daily. The rate you will receive on your deposit is the relevant rate on the day your funds are invested.
Unless investing by cheque, one of our client service consultants will contact you once your account has been setup to confirm the details of your investment, including the rate.
If investing by cheque you will receive the relevant rate on the day your cheque is received and banked by Macquarie.
You will also receive a physical confirmation of your investment within five to 10 business days of placing your Term Deposit.