Read about recent updates in the July Digital Download 2022

Our new Adviser Education page gives you and your practice access to insights, market updates, technical advice, webinars and more. This month, we’ve also released a number of new enhancements on Adviser Online to help create an even better digital experience. This includes the new default landing page for cash accounts, improvements on Request Centre and enhancements to our Adviser Initiated Payment functionality. Read more below.

Michelle Weber

Head of Wealth Product & Technology

Monthly focus

• Keep your contact details up to date with the new ‘My profile’ Adviser Online page.
• To help you use Adviser Online, we’ve added a new resource to the Help section of the portal.
• If you haven’t already sent us your clients’ advice fee consent forms, please complete the Digital Fee Form as soon as possible. View our Monthly Tips & Tricks for more information.

What's new

Access expertise tailored to you and your practice via Adviser Online

Our new Adviser Education page gives you and your practice access to everything you need to know. From CPD education to market updates, industry news and articles on client and business strategies, our education page gives you access to expertise right across Macquarie. To make it easy for you to access this page, we’ve added an ‘Education’ tab to the News widget on the Adviser Online Dashboard.

Helping you use Adviser Online

We’ve added a new resource to the Help section of Adviser Online to help you navigate and use the portal. From the Help tab, you can now access our Help Centre article, ‘How do I use Adviser Online?’. Through this article you can access information about account opening, transacting, maintenance, reporting and much more.

Simply navigate to the Help tab and click on ‘How do I use Adviser Online’:

It’s now easier to access your cases in Request Centre

Request Centre is a fast and more secure way to submit requests. We’ve introduced some digital enhancements to make it easier for you to view and access your cases including:

• An improved adviser code filter to help you to narrow down relevant cases.
• The performance of the page has been improved so the information will display quicker, and you’ll also be able to view a greater history of cases.

As shown below, we’ve also enhanced the look and feel of the page to create a better user experience:

Access information all from the one location with our new default landing page for cash accounts

We’ve launched a new account overview page for cash accounts. From this page, you can view the key information for your client’s cash accounts, all from the one location. As shown in the screenshot below, there are tiles for recent transactions, recent requests, cash flow and related parties. This page is the new default landing page when you navigate to a cash account on Adviser Online. 

Keep your contact details up to date with the new ‘My profile’ Adviser Online page

The new user profile page displays the key contact details associated with your Adviser Online account. This includes your login information, as well as your email address, phone number and address information. To access this page, simply click on the ‘My profile’ link which is nested under the user profile icon in the top right hand corner.

Improving our Adviser Initiated Payment (AIP) functionality on Adviser Online

To make it easier for you to process Adviser Initiated Payments (AIP), we have delivered the following new enhancements:

• The product name (e.g., Cash Management Accelerator Account) is now displayed under the Linked accounts and Clients accounts section of dropdown menu. 
• When you add a new biller, the biller’s minimum & maximum payment limits will now appear on the payments screen.
• There is a new pop-up box to notify you if your client has not set up any authorisers for AIP.

What's next?

Fortnightly pension payments are coming soon

We’re excited to announce that from September, your pension clients will be able to receive their pension payments on a fortnightly basis. You’ll also be able to select which day of the week pension payments can be made. This new functionality will be available for new and existing pensions (excluding Term Allocated Pensions).

Soon you’ll be able to upload all your cash application documentation to the one place

Next month we’re introducing a document upload tool for cash applications (including CMAs and Term Deposits). With the document upload tool, you’ll be able to upload all the required documentation to complete your cash applications to the application portal, rather than emailing it to us. Once the document upload tool becomes available, all cash applications should be loaded through this tool, and we won’t be able to accept any application documents submitted via Request Centre.

In line with this update, we’ll also be introducing the following changes to cash applications:

1. ACN (Australian Company Name) lookup will be enabled in early August 2022. With ACN lookup, certain information will be pre-populated for cash applications. This includes company details, company officer(s), company officer details and beneficial owner(s). You can still edit the pre-populated information; however, this may result in electronic verification failure meaning we may need additional documents from you.
2. From 1 September 2022, if you provide an Australian driver’s licence as the identification information for your client, we will need the driver’s licence card number, in addition to the driver licence number. This applies to all states expect Victoria and Queensland. The driver’s licence card number will be used as an extra layer of security to verify your client’s information.

We’re updating the fees on some of our Wrap products to better serve you and your clients

We’re updating our administration fees for Macquarie Wrap products from 1 September 2022. To find out more about the changes we’re making simply visit our webpage.

Monthly Tips & Tricks: Have you submitted your advice fee consent documentation?

If we haven’t received the required consent forms for your clients’ accounts, you will have received your last monthly payment for these accounts in June 2022 for the advice fees accrued in the month of May 2022.

What you need to do if you haven’t submitted your advice fee consent documentation:

Where consent hasn’t been received and you still intend on deducting adviser service fees for June, please submit an ad hoc fee request, via the Digital Fee Form, to provide us with your client’s consent to deduct this fee. We encourage you to do this as soon as possible if you haven’t already done so.

Once the Digital Fee Form has been processed, advice fee deductions will commence for:

• the month the form was processed if the start date has passed, or
• the month of the start date, where the start date is in the future.

As a reminder, advice fees are deducted in arrears, during the first week of the following month. We have several articles on Adviser Help Centre to help you with Advice Fee Consent. Visit help.macquarie.com/adviser and search ‘Advice Fee Consent’ for more information. 

New Managed Investments (1 July 2022)

* IDPS only
** IDPS & Super

Helpful Resources

Top three searched Adviser Help Centre articles

1. Can I set up scheduled payments on my client’s Accelerator account?
2. How can a client demonstrate Nexus to Australia?
3. How can I amend the details for an application I’ve submitted?

Recently added Adviser Help Centre articles

1. What is a retirement income strategy?
2. My client’s Advice Fee Consent has expired; what do I need to do?
3. How do I cancel a Digital Fee Form?

Watch and learn our videos on Help Centre

Our Help Centre article, ‘How do I use Adviser Online?’ contains all our training videos to help you use Adviser Online.

Request Centre

Request Centre allows you to submit and manage requests in a faster and more secure way.

Need help?

Get in touch with us if you’d like any more information on any of these updates.